About Us

Goldsmith Chambers

Based in the heart of the Temple in central London, Goldsmith Chambers is a leading multi-disciplinary set who are committed to providing you with expert advocacy and quality advice. Our members are instructed and appear in courts throughout the country and beyond from the Magistrates and County courts to the Supreme Court and the Court of Justice of the European Union.

We are a forward thinking and progressive set that holds traditional values whilst adopting a fresh approach to providing legal services. We want you to experience highly professional and accessible legal services. That is why our dedicated proficient team of clerks combine their specialist skills to work across the full spectrum of disciplines with an effective, efficient and friendly approach. We take pride in our profession and we work to maintain its highest standards of integrity.

Goldsmith Chambers can offer direct access barristers which means that in certain cases, you can instruct and seek advice direct from our barristers without the need for a solicitor.

Our goal is to work with you to ensure your cases are handled with the utmost care and professionalism to a high standard. Together, we will find the right solution for your needs.

 Professional, licensed access and/or lay clients (as appropriate) may contact the clerks in Chambers on 0207 353 6802 to obtain a quotation for legal services. Quotations will be provided if sufficient information has been provided by the client, and the barrister is  willing to provide the legal services. Quotations will be provided within a reasonable time period.

Bar Council Standard Conditions Of Contract

The terms on which members of Chambers and working pupils offer their services to authorised professional clients, in the absence of express agreement to the contrary, are set out in The Standard Contractual Terms For The Supply Of Legal Services By Barristers To Authorised Persons 2012 (updated for the GDPR in 2018) – Annex T to The Code of Conduct and can be accessed by using the following link. Express agreement to the contrary must be in writing and agreed with the barrister concerned.

Complaints

Our aim is to provide a good service at all times, however if you have a complaint you are invited to let us know as soon as possible. Please note that Chambers will only consider complaints that are raised within six years of the act or omission complained about. Details of our complaints procedure are set out below:

  1. You may wish to make a complaint in writing, and if so, please follow the procedure below. However, if you would rather speak on the telephone about your complaint then please telephone the Chambers Grievance Officer, Soraya Pascoe, or the Deputy Grievance Officer, Hilary Pollock. if your complaint is about the Deputy Grievance Officer, please contact the Chambers Grievance Officer. If your complaint is about the Chambers Grievance Officer, please contact the Deputy Head of Chambers, Dingle Clark.
  2. The person you contact will make a note of the details of your complaint and what you would like to be done about it. He will discuss your concerns with you and aim to resolve them. If the matter is resolved and you are satisfied, then the outcome will be recorded along with your satisfaction. If your complaint is not resolved on the telephone you will be invited to write to us within the next 14 days so it can be investigated formally.
  3. If you are making the complaint in writing, please provide your name, address, which member(s) of Chambers you are complaining about, the detail of the complaint and how you would like the issue to be resolved. Please address your letter to  the Grievance officers, as above. We will, where possible, acknowledge receipt of your complaint within one week and provide you with details of how your complaint will be dealt with.
  4. If you are unhappy with the outcome of our investigation you may take up your complaint with the Legal Ombudsman, the independent complaints body for complaints about Lawyers. The Legal Ombudsman will not be able to consider your complaint until it has first been investigated by Chambers. You can write to the Legal Ombudsman at:

    PO Box 6806, Wolverhampton WV1 9WJ

    enquiries@legalombudsman.org.uk

    0300 555 0333

  5. The Legal Ombudsman has time limits in which a complaint must be raised with them. These are: (a) six years from the date of the act or omission complained about; (b) if the act or omission complained about took place before 6 October 2010 or was more than six years ago, three years from the date that the complainant should reasonably have known that there were grounds for complaint; (c) within six months of the complainant receiving a final response from Chambers to the complaint made under the above procedure.
  6. The Legal Ombudsman can only deal with complaints from a Lawyer’s clients. Anyone who is not a client of a Barrister in Goldsmith Chambers who is dissatisfied with the outcome of the Chambers investigation should contact the Bar Standards Board, not the Legal Ombudsman. You can write to the Bar Standards Board at:

    Complaints Department

    Bar Standards Board

    289-293 High Holborn 

    London WC1V 7HZ

    DX: 240 LDE

    Tel: 020 7611 1444

    Website:  https://www.barstandardsboard.org.uk/

    Decision data sets out the names of legal service providers who have received an ombudsman’s decision in the previous 12 months. It sets out whether the Legal Ombudsman required any provider to give the consumer/complainant a remedy.  This can be viewed at http://legalombudsman.org.uk/raising-standards/date-and-decisions/#ombudsman-decision-data